Terms & Conditions

Orders & Shipping

Most orders are shipped within 1-2 business days of order receipt. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Alba USA will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.

When will my order ship?

Typically orders ship within one to two business days of being placed. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Depending on destination location, ground transit is one to five days and oversize shipments via LTL freight carrier may take a little longer. Alba USA will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays. Although Alba USA makes every effort to ship your order according to the estimated lead time, shipping dates may change due to changes in supply. If there are any unexpected order processing delays, Alba USA will contact you and provide a revised shipping estimate.

What if I am not home to receive my order?

Orders less than 300 lbs. are shipped UPS and do not require a signature upon delivery. If you are not home to accept your package, UPS will leave the delivery at your home in areas like your front porch, a side door, garage area, or with your leasing office at the driver’s discretion. Orders more than 300 lbs. are delivered by freight trucks (also known as LTL carriers). Generally, the delivery company will contact you to make an appointment before attempting delivery.

What if I want to cancel or change my order after I have submitted it?

In an effort to process and ship orders as quickly as possible for our customers, orders are processed within four business hours of being submitted on the website so changes may not be made after that time. For questions about your order, please contact Customer Service at alba@farousa.com Monday through Friday from 7:00 am – 5:00 pm EST.

How do I return my order?

Please visit our Returns Policy for detailed return instructions and terms. All returns will require an RMA# to ensure proper processing. Alba USA will not issue credit or accept responsibility for lost returns or returns submitted without an RMA #.

Return / Exchange

Products may be returned for a full refund of the product purchase price plus applicable taxes within 14 days of receipt. Orders may be subject to a 20% restocking fee and all shipping and handling charges are the responsibility of the customer.

Alba USA recommends that you use a carrier that offers tracking for all returns and that you insure your package and declare the full value of the shipment so that you are protected if shipment is lost or damaged in transit. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. To ensure proper credit, packages should be clearly marked with the RMA number prior to returning to Alba USA. If you return product without an RMA number, your shipment will be refused and returned to you at your expense.

Defective Product

If you discover what you believe is a product defect for any ALBA product, please contact Customer Support at alba@farousa.com. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. If you discover your product is inoperable after first use, please call Customer Support at 1-630-234-4443 within 14 days of receipt. Customer Support will determine whether the product is defective and offer you the following options at our discretion depending on the type of product:

•          Replacement: Alba, at its expense, will ship another of the same or similar product.

If Alba USA determines that you have misrepresented a returned product’s condition and that the product is not defective, Alba may impose a 20% handling fee.

Damaged Product

If you receive a damaged product, you must notify Alba within 48 hours of delivery at alba@farousa.com. Alba will investigate the claim and notify the freight company of the damage. Please retain all packaging in the event that Alba or the freight company needs to inspect it. These investigations may take several days but merchandise replacements will be processed as soon as possible.

Who can I contact with additional questions?